Academic Records Assistant 2

Description

Job ID49661
LocationChicago, Illinois

Department: School of Professional Studies
Salary/Grade: NEX/10

Job Summary:

To assist students in registrations/petitions, facilitate accurate course scheduling, and assist the SPS registrar's office in maintaining accurate student records.

Specific Responsibilities:

Registration Processes

* Process all registration requests.

* Process all change of program requests.

* Resolve student registration problems, concerns, and questions.

* Maintain the online Registration Process and Net ID.

* Maintain the NetID database.

* Retrieve NetID activation codes.

Customer Service

* Answer phone calls in a professional and courteous manner.

* Greet constituents entering and calling the registration office with a service- oriented attitude and address inquiries with service excellence.

* Construct and respond to email communications in a professional manner with strong writing skills.

* Follow up on inquiries in a timely fashion, having done the necessary and sufficient research to bring issues to closure.

* Recognize issues that have the potential to escalate and handle with keen business acumen.

* Front desk coverage.

Course Deck

* Support term by term course scheduling.

* Build Course Equivalencies.

* Maintain Course Pre-Requisites and Co-Requisites for the term-by-term registration schedule.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

* High School Diploma

* 1-3 years previous work experience with student records, including transcripts

Minimum Competencies: (Skills, knowledge, and abilities.)

* Strong time and project management skills

* Ability to consistently and accurately maintain a variety of record keeping requirements

* Team oriented and commitment proactive problem solving

* Ability to work independently

* Ability to utilize a variety of computer programs and databases

* Evidence of commitment and ability to provide consistent and high quality customer service

* Strong written and verbal communication skills

Preferred Qualifications:

* Bachelor's degree

* 3-5 years of previous work experience with student records, including transcripts

* Previous work experience with student information databases

* Previous work experience in a higher education institution.

Preferred Competencies: (Skills, knowledge, and abilities)

* Knowledge of SES or related student information system

* Ability to effectively work with detailed projects and information

Target hiring range for this position will be between $20.00 to $22.25 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more Visit us at to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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